If you have not yet worked with eCM please see the Introduction first.
Starting a video session
As the organiser of a video session you go through some steps before you virtually meet the participants. These are:
Opening a session from the Clinic Schedule (below)
Click on the entry where the patient is waiting.
The session opens in a new tab.
The Session Information section is visible.
1 - the session information shows you the patient data
2 - you can search for participants (in group calls with several people)
3 - add further participants before you start the session
4 - at this stage you could disconnect the patient from the virtual waiting room
5 - check or change your Audio and Video settings
6 - when you are set to go join the session with a click on the button
Note: If an appointment is set up as an anonymous session your name will not be revealed but displayed as Anonymous (You).
You have opened the session but before the patient (or other participants) can see you, you need to admit them to the call.
Now you can see each other.
The several options available to you during the session will be explained in separate articles.
If you have any more queries, please do not hesitate to contact our Helpdesk or [email protected]. © 2023 - 2024