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eCM - Group Video Calls
eCM - Group Video Calls

Author => this article provides an overview of the group video call function in eCM

Updated over a week ago

Group Video Session

  • eClinic Manager can now cater for up to 50 participants on a group video session.

Launches in New Tab

  • A video session will now be launched in a new browser tab.

  • This will allow the clinician to view/access the Clinic Schedule during a session, as well as edit appointments, e.g. invite additional participants.

Audio and Video Settings

  • Once the patient or clinician enters the waiting area, or during the video session, they can check audio and video settings.

  • In addition, the user can check their connection.

Starting the Video Session

  • The clinician can add and remove participants before starting the video session or while the video session is running.

  • To begin the video session, click JOIN SESSION.

  • The clinician must then admit the patient and other participants to enter the video session.

Additional/New Features During Video Session

  • The sidebar displays a list of all participants who have joined or are waiting to join the video session, and are searchable by name.

  • The clinician has the ability to mute or unmute the patient or other participant during the video session.

  • Users can pin the user screen, and disable the active speaker view.

  • Users can also toggle layout.

  • Clinicians can reposition their video tile (the default location is top right hand corner of the screen).

    If you have any more queries, please do not hesitate to contact our Helpdesk or [email protected]. © 2023

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