Troubleshooting Foot Pedal Issues

Transcriber => This article describes what you can do if your foot pedal stops working.

Updated over a week ago

If your foot-pedal stops working you can try the following:

Restart T-Pro Connect

  1. Down at the bottom right of your screen ( beside the clock) you should be able to see T-Pro Connect running.

2. Right click, and select Restart.

3. Close T-Pro, log back in and test your foot pedal.


If T-Pro Connect is not visible as shown above

  1. Log out of T-Pro and close your browser

  2. Open 'My Computer'

  3. Select C:\

  4. Select 'Program Data' (** hidden by default)

  5. Select 'T-Pro -Connect'

  6. Double click on 'T-ProConnect.exe'

7. You should now see T-Pro connect appear down beside the clock (as shown above)
8. Log back into T-Pro and test if the foot pedal works.

** To unhide 'Program Data'

  • While in the File Explorer, click on the View tab.

  • Uncheck the checkbox for Hidden items.

  • The ProgramData folder will now be visible when navigating to the C: drive.


Clearing the cache

  1. Press ctrl+shift+delete

  2. Select 'All Time' for your time range

  3. Click 'Clear All Data'

4. Close T-Pro and then log back in.

Restart your computer

If all of the above fails restart your computer and then make sure T-Pro Connect is running in the system tray (beside the clock as shown above).

If you have any more queries, please do not hesitate to contact our Helpdesk or

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