The migration from the current Recorder to the updated version Web Recorder requires the following:
1) Bandwidth requirements
300 Kbps per user (= 3 Mbps for every 10 users)
2) Network requirements
Firewall Exceptions using wildcards
Resource | Port | Protocol | Purpose |
80 / 443 | TCP | Functional requirement for platform | |
wss://*.tpro.io | N/A | WSS | Functional requirement for platform |
80 / 443 | HTTPS | Audio from AWS S3 | |
80 / 443 | HTTPS | Audio from AWS S3 (New Format) | |
https://*.sentry.io | 80 / 443 | HTTPS | Application performance monitoring platform. |
80 / 443 | TCP | Functional requirement for platform | |
80 / 443 | TCP | Functional requirement for platform | |
80 / 443 | TCP | Functional requirement for platform | |
80 / 443 | TCP | Functional requirement for platform | |
https://*.intercom.io | 80 / 443 | HTTPS | Support channel |
The list below shows a specific list of URLs that need to be allowed on firewalls if wildcards are not supported:
Resource | Port | Protocol | Purpose |
wss://recorder.tpro.io | N/A | WSS | Websocket communication used in the platform |
wss://rexws.tpro.io | N/A | WSS | Websocket communication for speech recognition used in the platform |
wss://rawws.tpro.io | N/A | WSS | Websocket communication for speech recognition used in the platform and Speech Direct Desktop Application |
80 / 443 | TCP | Functional requirement for platform | |
80 / 443 | TCP | Functional requirement for platform | |
80 / 443 | TCP | Functional requirement for platform | |
80 / 443 | TCP | Functional requirement for platform and Speech Direct Desktop Application | |
80 / 443 | TCP | Functional requirement for platform | |
80 / 443 | TCP | Windows Installer Locations | |
80 / 443 | TCP | Functional requirement for platform | |
https://js.intercomcdn.com | 80 / 443 | TCP | Functional requirement for platform |
80 / 443 | TCP | Functional requirement for platform | |
80 / 443 | TCP | Functional requirement for platform | |
80 / 443 | TCP | Functional requirement for platform | |
80 / 443 | TCP | Functional requirement for platform | |
80 / 443 | HTTPS | Support channel | |
80 / 443 | HTTPS | Support channel | |
80 / 443 | HTTPS | Support channel | |
80 / 443 | HTTPS | Support channel | |
80 / 443 | HTTPS | Support channel | |
wss://nexus-websocket-a.intercom.io | N/A | WSS | Support channel |
80 / 443 | HTTPS | Support channel | |
80 / 443 | HTTPS | Dictation audio from AWS S3 | |
443 | HTTPS | Dictation audio from AWS S3 | |
80 / 443 | HTTPS | Task related document attachments stored AWS S3 | |
80 / 443 | HTTPS | Virtual Clinic Video and Voice call configuration stored in AWS S3 |
Antivirus White List
wss://*.tpro.io
Websockets must be enabled
If you have any more queries, please do not hesitate to contact our Helpdesk or [email protected]. © 2023