Web Recorder - Technical Prerequisites

The migration from the current Recorder to the updated version Web Recorder requires the following:

1) Bandwidth requirements

300 Kbps per user (= 3 Mbps for every 10 users)

2) Network requirements

Firewall Exceptions using wildcards

Resource	Port	Protocol	Purpose
https://*.tpro.io	80 / 443	TCP	Functional requirement for platform
wss://*.tpro.io	N/A	WSS	Functional requirement for platform
https://s3-eu-west-1.amazonaws.com/t-pro-recordings/transcoded/mp3/*.mp3	80 / 443	HTTPS	Audio from AWS S3
https://t-pro-recordings.s3.eu-west-1.amazonaws.com/transcoded/mp3/*.mp3	80 / 443	HTTPS	Audio from AWS S3 (New Format)
https://*.sentry.io	80 / 443	HTTPS	Application performance monitoring platform.
https://fonts.googleapis.com/*	80 / 443	TCP	Functional requirement for platform
https://fonts.gstatic.com/*	80 / 443	TCP	Functional requirement for platform
https://firestore.googleapis.com/*	80 / 443	TCP	Functional requirement for platform
{+}https://*.intercomcdn.com/+	80 / 443	TCP	Functional requirement for platform
https://*.intercom.io	80 / 443	HTTPS	Support channel

The list below shows a specific list of URLs that need to be allowed on firewalls if wildcards are not supported:

Resource	Port	Protocol	Purpose
wss://recorder.tpro.io	N/A	WSS	Websocket communication used in the platform
wss://rexws.tpro.io	N/A	WSS	Websocket communication for speech recognition used in the platform
wss://rawws.tpro.io	N/A	WSS	Websocket communication for speech recognition used in the platform and Speech Direct Desktop Application
https://app.tpro.io	80 / 443	TCP	Functional requirement for platform
https://auth.tpro.io	80 / 443	TCP	Functional requirement for platform
https://recorder.tpro.io	80 / 443	TCP	Functional requirement for platform
https://rexapi.tpro.io	80 / 443	TCP	Functional requirement for platform and Speech Direct Desktop Application
https://tpro.io	80 / 443	TCP	Functional requirement for platform
https://static.tpro.io	80 / 443	TCP	Windows Installer Locations
https://dhw2srxxtsuyf.cloudfront.net	80 / 443	TCP	Functional requirement for platform
https://js.intercomcdn.com	80 / 443	TCP	Functional requirement for platform
https://fonts.googleapis.com	80 / 443	TCP	Functional requirement for platform
https://fonts.gstatic.com	80 / 443	TCP	Functional requirement for platform
https://gstatic.com	80 / 443	TCP	Functional requirement for platform
https://firestore.googleapis.com	80 / 443	TCP	Functional requirement for platform
https://intercom.io	80 / 443	HTTPS	Support channel
https://api-iam.intercom.io	80 / 443	HTTPS	Support channel
https://static.intercomassets.com	80 / 443	HTTPS	Support channel
https://downloads.intercomcdn.com	80 / 443	HTTPS	Support channel
https://widget.intercom.io	80 / 443	HTTPS	Support channel
wss://nexus-websocket-a.intercom.io	N/A	WSS	Support channel
https://www.googletagmanager.com	80 / 443	HTTPS	Support channel
https://s3-eu-west-1.amazonaws.com/t-pro-recordings/transcoded/mp3/*.mp3	80 / 443	HTTPS	Dictation audio from AWS S3
https://t-pro-recordings.s3.eu-west-1.amazonaws.com/*	443	HTTPS	Dictation audio from AWS S3
https://s3-eu-west-1.amazonaws.com/t-pro-documents/*	80 / 443	HTTPS	Task related document attachments stored AWS S3
https://tpro-static.s3-eu-west-1.amazonaws.com	80 / 443	HTTPS	Virtual Clinic Video and Voice call configuration stored in AWS S3

Antivirus White List

wss://*.tpro.io
Websockets must be enabled