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Web Recorder - Technical Prerequisites
Web Recorder - Technical Prerequisites

Manager / System Admin => this article sets out the technical requirements for the flawless use of T-Pro's Web Recorder

Updated over a week ago

The migration from the current Recorder to the updated version Web Recorder requires the following:



1) Bandwidth requirements

300 Kbps per user (= 3 Mbps for every 10 users)

2) Network requirements

Firewall Exceptions using wildcards

Resource

Port

Protocol

Purpose

80 / 443

TCP

Functional requirement for platform

wss://*.tpro.io

N/A

WSS

Functional requirement for platform

80 / 443

HTTPS

Audio from AWS S3

80 / 443

HTTPS

Audio from AWS S3 (New Format)

https://*.sentry.io

80 / 443

HTTPS

Application performance monitoring platform.

80 / 443

TCP

Functional requirement for platform

80 / 443

TCP

Functional requirement for platform

80 / 443

TCP

Functional requirement for platform

80 / 443

TCP

Functional requirement for platform

https://*.intercom.io

80 / 443

HTTPS

Support channel

The list below shows a specific list of URLs that need to be allowed on firewalls if wildcards are not supported:

Resource

Port

Protocol

Purpose

wss://recorder.tpro.io

N/A

WSS

Websocket communication used in the platform

wss://rexws.tpro.io

N/A

WSS

Websocket communication for speech recognition used in the platform

wss://rawws.tpro.io

N/A

WSS

Websocket communication for speech recognition used in the platform and Speech Direct Desktop Application

80 / 443

TCP

Functional requirement for platform

80 / 443

TCP

Functional requirement for platform

80 / 443

TCP

Functional requirement for platform

80 / 443

TCP

Functional requirement for platform and Speech Direct Desktop Application

80 / 443

TCP

Functional requirement for platform

80 / 443

TCP

Windows Installer Locations

80 / 443

TCP

Functional requirement for platform

80 / 443

TCP

Functional requirement for platform

80 / 443

TCP

Functional requirement for platform

80 / 443

TCP

Functional requirement for platform

80 / 443

TCP

Functional requirement for platform

80 / 443

TCP

Functional requirement for platform

80 / 443

HTTPS

Support channel

80 / 443

HTTPS

Support channel

80 / 443

HTTPS

Support channel

80 / 443

HTTPS

Support channel

80 / 443

HTTPS

Support channel

wss://nexus-websocket-a.intercom.io

N/A

WSS

Support channel

80 / 443

HTTPS

Support channel

80 / 443

HTTPS

Dictation audio from AWS S3

443

HTTPS

Dictation audio from AWS S3

80 / 443

HTTPS

Task related document attachments stored AWS S3

80 / 443

HTTPS

Virtual Clinic Video and Voice call configuration stored in AWS S3

Antivirus White List

  • wss://*.tpro.io

  • Websockets must be enabled


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